A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems.

By following the simple and dynamic guidelines in this easy-to-read book, you'll be ready to strike up a great conversation with anyone anywhere! And you'll learn how to keep the conversation going by asking the right questions, using body language effectively, and avoiding conversation pitfalls.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide.